Privacy Policy and Data Security
Nexway isp the operator of the Kroll Ontrack Online Shop for computer software. At Nexway, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully.
Nexway's Privacy Policy
Nexway respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information to third parties. We may only share your personal data with third parties with your consent, as required by law, or to protect Nexway, Nexway's Customers, or the public, or with companies that help Nexway fulfill its obligations. In any case we will only share user information with partners who share Nexway's commitment to protecting your privacy and data. At any time you may contact Nexway for any privacy questions or concerns you may have. You may also request to see the personal data you have provided and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
Personal Information Nexway Collects
Nexway only collects specific types of personal information that are necessary. Information you provide will enable us to process your purchase or to provide services to you, enhance your site visit, respond to information requests, support our Customer relationship, assist you with technical support issues or to follow up with you after your visit. Nexway may collect information when you:
- Register on http://store.krollontrack.com/ or any other site managed by Nexway
- Request a quote for products and/or services;
- Place an order for products and/or services;
- Fill out a support request or request telephone technical support services;
- Provide feedback in an online survey;
- Participate in promotional offers; or
- Subscribe to a newsletter or a mailing list.
Nexway only uses your personal information for specific purposes
The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
- To process your purchase or provide requested services
- To fulfil requests for products and services
- Place an order for products and/or services;
- Complete a support request or request technical support services;
- Provide feedback in an online survey;.
- Participate in promotional offers; or
- Subscribe to a newsletter or a mailing list.
In each of the instances above, we may ask for data such as your name, address, e-mail address and any additional information and other information needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.
Nexway only uses your personal information for specific purposes
The information you provide will be kept confidential and is collected and processed for the following purposes or for any other legitimate purpose described by the applicable law.
- To process your purchase or provide requested services
- To fulfill requests for products and services
- To improve our products and services
- To contact you; and
- To customize advertisement and content offer.
Newsletters, Mailing lists, Information Requests
Upon request, Nexway (or any other Nexway entity or agent working on behalf of Nexway entities) will send you information about our products and services, or other products and services that may be of interest to you. Such information may concern product upgrades, special offers, new products and services from Nexway. Only Nexway (or agents working on behalf of Nexway) will send you these direct mailings. If you do not want to receive such mailings any longer, simply notify us as mentioned below.
Please include the following information and return to the appropriate addresses supplied below:
Mailing reference number or returned mailing
Contact Name, Company Name, Full address details, Fax if appropriate
Return Mail Address
Nexway, Inc.
55 New Montgomery Street, #518
San Francisco, CA 94105
USA
Cancel e-mail subscriptions: If you wish to stop from receiving e-mail from Nexway, please e-mail us at ontrack_en@nexway.com using "Remove from Nexway's Database" in the subject line.
Will Nexway Share Your Personal Information?
Your personal information may be shared with other Nexway entities, agents or contractors performing services for Nexway, such as Nexway's service providers, marketing sub-contractors, financial institutes. If so, Nexway makes sure that the information is only used in connection with the functions these parties will be performing for Nexway and that all such information is treated in a confidential manner.
Nexway will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure compliance with legal obligations.
Nexway may transfer your personal information to affiliated companies. In order to provide for adequate protection of your personal information, we have contractual arrangements with such affiliated companies.
Nexway will only not share your personal information with third parties for marketing purposes without your consent
Your personal information (such as name, address and phone number) or your order information and the products you purchase will not be transferred or sold to any third party for use in marketing or solicitation without your consent.
Your rights
Upon your request and within 40 days we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time we will also correct, delete and/or block personal information from further processing if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.
Internet Commerce
The online store at http://store.krollontrack.com/ is designed to give you options concerning the privacy of your credit card information, name, address, e-mail, and any other information you provide us. Nexway is committed to keeping the information collected on our site secure. We offer the industry standard security measures available through your browser called SSL encryption. It has always been our policy to contact Customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Customized Experience
We use the latest technology to deliver the best, customized user experiences. At Nexway, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to maintain a positive shopping experience in our online store. The use of cookies, which are stored on your computer, does not mean that we automatically capture your user information. We might be able to ascertain some limited characteristics about you, such as what type of computer you are using, but the main reason why we use cookies is to provide you with a better experience when using http://store.krollontrack.com/. Nexway has no desire or intent to invade your privacy or to collect personal information when you use http://store.krollontrack.com/.
Web Beacons
Nexway, or third parties acting on our behalf, may use web beacons on our web sites, in our e-mails, in our advertisements on other sites, or in our advertisements in third party e-mails. A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or e-mail. Web beacons help us measure the effectiveness of our site and of our marketing efforts in various ways. They enable us for example to count the number of individuals who visit our site from a particular advertisement, or who purchase on our site after viewing a particular advertisement as well. We might also be able to determine when a web page is viewed and to describe on which page the web beacon is placed. Web beacons also help us measure the effectiveness of our e-mail campaigns, for example, by counting the number of individuals who open or act upon an e-mail message, determining when an e-mail message is opened and determining how many times an e-mail is forwarded.
The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing Nexway cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to better tailor our marketing to you and may use this information for other purposes, such as to enable a shopping cart, customize content on our website and internal research purposes.
We do not allow third parties to place their own web beacons on our sites or in our advertisements. We will not share any personal information collected through web beacons with any third party, except for service providers who act on our behalf and who are contractually prohibited to make any other use or to disclosure such information.
You can prevent web beacons from working by changing the cookies acceptance setting in you Internet browser..
Third-Party Sites
Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, may collect personally identifiable information. This Privacy Policy does not cover the information practices of those third-party web sites linked to http://store.krollontrack.com/ or any other site.
Contact Nexway
If you would like to contact us, or have questions or suggestions regarding our Privacy Policies, please write, or e-mail us at the following address :
Nexway Data Protection Officer
Nexway Inc.
55 New Montgomery Street #518
San Francisco, CA 94105
USA
E-mail: ontrack_en@nexway.com